Preorder F. A. Q.
Q: When will my preorder arrive?
A: We are so excited to get these books to you! All pre-orders will arrive in January, depending on delays with production and shipping.
Q: When will I receive the audiobook and eBook?
A: If you placed a preorder with us, then you should receive an email with a link to download the audiobook and eBook sometime in October. Be sure to add firstname.lastname@example.org to your contact list, and stay tuned!
Q: If I ordered other books with my preorder, will they ship first?
A: If your order contains a preorder, then everything will ship together when the preorder arrives. If you'd like to split your order, please send us an email and we can send you an invoice for shipping.
Q: Why am I being charged in USD? Why is there a foreign transaction fee?
A: While our business is based in Canada, our Shopify shop uses USD. All Canadian and international orders through our website are displayed in the local currency, but are paid in USD at the most current exchange rate.
While we have a warehouse in the US, some banks in the USA may charge a foreign transaction fee because our business is based in Canada.
Q: Can I order an empty box case?
A: Unfortunately, we weren't able to order empty box set cases as the cost to ship from the printer was too high. Maybe one day!
Have any other questions? Feel free to reach out to us via e-mail or social media.